Retail Water Billing Procedures

Bills: Retail water customers are billed monthly based upon estimated usage one month and actual readings the next month.  Over or under estimated usage in the estimated reading is corrected in the month of the actual reading.  Bills are dated the last day of the month and payable by the 20th of the next month.

Past Due Collection:  If payment is not received by the 20th of the month the customer receives a past due notice.  Any customer believing his/her bill to be incorrect may within 15 days of the date of the past due notice request an administrative hearing before the Comptroller or his designee.  Absent a request for a hearing or receipt of payment a disconnect notice will be sent 15 days subsequent to the past due notice.  Services may be terminated without further notice 15 days after the disconnect notice.

Payment Plans:  A payment plan may be requested prior to water being disconnected for nonpayment.  No payment plan will be granted after water has been disconnected for nonpayment.

Reconnecting water service:  Prior to water being turned back on a customer must pay the past due portion of their bill, pay a reconnect fee of $45, and increase their water deposit by $200 above the standard deposit.  Customers who subsequently pay on time for 12 consecutive months may petition to have the increased deposit refunded.

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