Retail Water Billing Procedures

Retail water customers are billed monthly based upon actual readings.  Bills are dated the last day of the month and payable by the 20th of the next month.

If payment is not received by the 20th of the month the customer receives a past due notice.  Any customer believing his/her bill to be incorrect may within 15 days of the date of the past due notice request an administrative hearing before the Comptroller or his designee.  Absent a request for a hearing or receipt of payment a disconnect notice will be sent 15 days subsequent to the past due notice.  Services may be terminated without further notice 15 days after the disconnect notice.

A payment plan may be requested prior to water being disconnected for nonpayment.  No payment plan will be granted after water has been disconnected for nonpayment.

Prior to water being turned back on a customer must pay the past due portion of their bill, pay a disconnect fee of $45, pay a reconnect fee of $45, and increase their water deposit by $100 above the standard deposit.  Customers who subsequently pay on time for 12 consecutive months may petition to have the increased deposit refunded.