Privacy Policy – Rend Lake Conservancy District
Effective Date: January 1, 2025
Rend Lake Conservancy District (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, https://rendlake.org.
1) Information We Collect
Contact Form
When you submit our contact form, we may collect:
- Name
- Email address
- Phone number (if provided)
- Message content
Bill Payment Portal
If you choose to pay your water or sewer bill online, you will be directed to a secure third-party payment processor, Collector Solutions. Information provided there (such as payment details, billing address, and account numbers) is handled directly by Collector Solutions and is subject to their privacy policy. We do not store your full payment information on our servers.
Automatically Collected Data (cookies & analytics):
- Browser and device details
- IP address and general location
- Website usage data (pages visited, time spent, interactions)
- Cookies (used for functionality and analytics)
2) How We Use Information
We use collected information to:
- Respond to inquiries submitted through the contact form
- Provide customer service regarding utilities, billing, and other district services
- Improve our website and monitor performance
- Ensure site security and protect against spam, fraud, or abuse
3) Sharing of Information
We do not sell or rent personal information. We may share data only with:
- Service providers that support hosting, analytics, and communications
- Collector Solutions, when you choose to make an online payment (see their policy for details)
- Legal authorities, if required by law
4) Cookies & Analytics
Our site uses cookies to enhance user experience and track usage.
You may disable cookies in your browser settings, though some features may not work properly.
Analytics tools may collect aggregated usage data to help us understand how our site is used.
5) Data Retention
- Contact form submissions are retained only as long as necessary to respond and for legitimate business purposes.
- Payment information is processed and stored by Collector Solutions, not by Rend Lake Conservancy District.
- Analytics data is retained according to provider policies.
6) Security
We take reasonable measures to safeguard personal information submitted through our site. However, no online system is completely secure, and we cannot guarantee absolute protection.
7) Your Rights
Depending on your location, you may have the right to:
- Access, correct, or request deletion of your personal information
- Request details about how your information is used and shared
- Restrict or object to certain processing activities
To exercise these rights, please contact us using the details below.
8) Contact Us
Rend Lake Conservancy District
Admin Phone: (618) 439-4321
Admin Fax: (618) 439-2400
Water Billing: (618) 439-4321
Golf Complex: (800) 999-0977
Email: accounting@rendlake.org
Website: https://rendlake.org
